Cancellation & Refund Policy

  1. Getflying acts as an intermediary between the Users and/or Customers and the Operators. When reservation and booking confirmation carried out in the Platform, it is a transaction of sales and booking directly with the Operators.
  2. To avoid last-minute cancellation which can represent significant losses for our network of professional Operators, the Operators may choose the cancellation policy which deem appropriate for the respective Tour packages and/or Activities and/or related services (the “Service(s)”) they organize.
  3. The terms and conditions applicable for a Service(s) by the individual Operator may apply, in particular to the non-refundable fees (eg.visa/permit/tickets/taxes/etc), processing bank or payment provider fees, airline’s or other mode of transportation terms and conditions and etc.
  4. A customer and/or participant and/or a traveller no-show on the day scheduled for the reserved/booked Service(s) shall be handled as a last-minute cancellation and shall not give right to reimbursement.
  5. Therefore, unless specified differently in the Service(s) description, each of the Service(s) is attributed to one of the six following Getflying cancellation and refund policies.
  6. Each cancellation policies have their own refund policies.
  7. These policies read together with the Terms of Service, Article 12: Cancellation and Refund.

The 6 different cancellation policies:

NO CANCELLATION

For Deposit & Full Payment Customers:

  • The Service(s) reserved or booked cannot be cancelled, amended or rescheduled.
  • No refund will be possible.

SUPER EASY

For Deposit & Full Payment Customers:

  • Cancellation 24 hours or more before the agreed Service(s) starting date.
  • Customers are automatically refunded for the deposit/full payment transaction as per reservation/booking confirmation after less non-refundable fees (eg.visa/permit/tickets/taxes/etc), processing bank or payment provider fees & Operator admin fees.
  • Cancellation less than 24 hours are what we call last-minute cancellations. 
  • No refund will be possible.

EASY

For Deposit & Full Payment Customers:

  • Cancellation 15 days or more before the agreed Service(s) starting date. 
  • Customers are automatically refunded for the deposit/full payment transaction as per reservation/booking confirmation after less non-refundable fees (eg.visa/permit/tickets/taxes/etc), processing bank or payment provider fees & Operator admin fees.
  • Cancellation 14 day or lesser are what we call last-minute cancellations. 
  • No refund will be possible.

AVERAGE

For Deposit & Full Payment Customers:

  • Cancellation 30 days or more before the agreed Service(s) starting date. 
  • Customers are automatically refunded for the deposit/full payment transaction as per reservation/booking confirmation after less non-refundable fees (eg.visa/permit/tickets/taxes/etc), processing bank or payment provider fees & Operator admin fees.
  • Cancellation between 29 to 15 days before the agreed Service(s) starting date.
  • Customers are entitled to a 70% refund.
  • Cancellation 14 days or lesser before the agreed Service(s) starting date, is considered last-minute cancellations. 
  • No refund will be possible.

STRICT

For Deposit & Full Payment Customers:

  • Cancellation 45 days or more before the agreed Service(s) starting date. 
  • Customers are automatically refunded for the deposit/full payment transaction as per reservation/booking confirmation after less non-refundable fees (eg.visa/permit/tickets/taxes/etc), processing bank or payment provider fees & Operator admin fees.
  • Cancellation between 44 to 31 days before the agreed Service(s) starting date. 
  • Customers are entitled to a 70% refund of the total Service(s) price as per booking confirmation.
  • Cancellation 30 days or lesser before the agreed Service(s) starting date, are considered last-minute cancellations. 
  • No refund will be possible.

SUPER STRICT

For Deposit & Full Payment Customers:

  • Cancellation at least 60 days or more before the agreed Service(s) starting date.
  • Customers are automatically refunded for the deposit/full payment transaction as per reservation/booking confirmation after less non-refundable fees (eg.visa/permit/tickets/taxes/etc), processing bank or payment provider fees & Operator admin fees.  
  • Cancellation between 59 to 46 days before the agreed Service(s) starting date.
  • Customers are entitled to be refunded a total of 70% of the Service(s) total cost as per booking confirmation.
  • Cancellation 45 days or lesser before the agreed Service(s) starting date 
  • No refund will be possible.

Cancellation by the Operator

The Operator may cancel the Service(s) if circumstances beyond its control make the Service(s) performance impossible or dangerous, such as poor weather conditions and force majeure.

Operators shall inform the Customer of such situations immediately before the agreed Service(s) starting date and the Operator may offer the Customer a change in the date selected for the Service(s) performance or another similar Service(s).

Should the Customer refuse said offer, the terms and conditions applicable for a Service(s) cancellation by the Operator shall apply, and the Customer may claim refund for the deposit/full payment transaction as per reservation/booking confirmation after less non-refundable fees (eg.visa/permit/tickets/taxes/etc), processing bank or payment provider fees & Operator admin fees, excluding any indemnities. This refund policy does not apply, if the Customer and/or Traveler and/or Participant already in a road trip or tour or an activity.

The Service(s) proposed by the Operators on the Platform are subject to the latter’s availability. No request for compensation may be formed should an Operator not be available for the particular Service(s), whether such request is addressed to the Operator or Getflying.

Operators shall inform the Customer and Getflying of such situations immediately or as soon as practically possible for a Service(s) cancellation before the agreed Service(s) starting date. Getflying will immediately initiate a full refund process (full reimbursement) as per the booking confirmation/reservation confirmation to the Customer, excluding any indemnities.

Can I modify the dates of my confirmation booking?

Customers may request a reservation or booking modification and in particular a change in the scheduled date for a related Service(s) if such modification is possible in accordance to the Operator’s general terms and conditions for that particular Service(s). This can be done through Getflying members account or contacting us at [email protected]        

Getflying shall contact the relevant Operator in order to attempt to negotiate such modification with the latter on behalf of the Customer. Should the modification request be accepted by the Operator, new reservation order summary or booking order summary shall be issued and sent to the Customer via e-mail.

It is hereby specified that Operators shall not be required to accept a reservation/booking modification request. Such requests, if accepted, may be subject to fees according to the Operator’s general terms and conditions for that particular Service(s).

Should the modification request be refused or rejected by the Operator, Customers wishing to maintain their request must implement the cancellation procedure as per the above policy.

Getflying team will do its utmost to find the best solution for you!

Version dated 02 November 2025

Cancellation Policy for [Your Travel Agency Name] Tours

At [Your Travel Agency Name], we understand that plans can change. Below is our cancellation policy to ensure fairness and clarity for all travelers.

Cancellation by Traveler:

  • More than 30 days before departure: Full refund minus a processing fee of [amount or percentage].
  • 15–30 days before departure: 50% refund of the total tour price.
  • 7–14 days before departure: 25% refund of the total tour price.
  • Less than 7 days before departure: No refund available.

Cancellation by Tour Operator:

  • If unforeseen circumstances (such as natural disasters or government restrictions) require cancellation by [Your Travel Agency Name], travelers will be given the option of a full refund or rescheduling to a later date.

Changes & Rescheduling:

  • Date changes are permitted up to [number] days before departure, subject to availability and potential price adjustments.
  • Name changes may be allowed with an administrative fee of [amount].

No-Show Policy:

  • If a traveler fails to show up for the tour without prior notice, no refund will be issued.

We recommend all travelers purchase travel insurance to protect against unexpected cancellations.

For further questions, please contact [Your Contact Information].

Cancellation 4 days or more prior to the agreed activity date

You will be automatically refunded for the full amount for the activity

4 days

Cancellation between 48 and 96 hours prior to the agreed activity date

You are entitled to a 50% refund

48 hrs

Cancellation 48 hours or later prior to the agreed activity date

No refund will be possible